Privacy Policy

Privacy Policy

You and your information, matters to us

Muslim Family Centre is committed to protecting any personal information that you may provide to us. Further, we recognise the importance of informing you how we treat information about you that we may receive from use of this website, as well as data collected elsewhere.

This Privacy Policy describes how your Personal Information is collected, used, and shared when you visit and interact with us.

Muslim Family Centre does not sell or lease personal information about you to any third-parties or for any use. We can provide a copy of all information we hold about you if you direct us to do so.

Your rights regarding your data

Under General Data Protection Regulations (GDPR), which came into effect on the 25th of May 2018, individuals have been given specific rights regarding their personal data.

These rights are;

The right to be informed: Individuals have the right to be informed about the collection and use of their personal data.

The right of access: Individuals have the right to access their personal data.

The right to rectification: Individuals have the right to have inaccurate personal data rectified, or completed if it is incomplete.

The right to erasure: Individuals to have personal data erased, but this is not absolute and only applies if not required for legal or similar purposes.

The right to restrict processing: Individuals have the right to request the restriction or suppression of their personal data. This is not an absolute right and only applies in certain circumstances. When the process is restricted, we will place your data in a suppression list to ensure it is no longer used.

The right to object: Individuals have an absolute right to stop their data being processed in certain circumstances, such as for direct marketing.

When do we collect your personal data

We collect information about you from various means, depending on your interaction with us. This can include, but not limited to:

  • When you use our website
  • When you engage with us via this website, phone, post or in person
  • When you purchase a service from us
  • When you complete an online application form and start a case with us
  • When you contact us by email, telephone, letter or through our websites
  • When you interact with us on advertising and marketing platforms

What do we collect

  • Your name
  • Your date of birth
  • Your address(s)
  • Your phone number(s)
  • Your email address
  • Case information specific to the type of service you have purchased within the themes of Islamic Marriage, Islamic Divorce, Counselling and Arbitration and
  • General Islamic Services

Credit or debit card details

We do not store any credit or debit card details. We use the services of Woo Commerce to manage our products and checkout and Stripe Payments to take your payment, no information is stored on our servers and your transaction data is secure.

Why do we collect and use your personal data

We collect information about you for the following reasons:

  • to process your order and provide you with the service that you have purchased and to process your case.
  • to prepare documents for your case files.
  • to prepare briefing documents for the sharia board as and where required for judgements to be determined.
  • to provide you with the best possible service.
  • Shared with any professional service providers we may liaise with to assist us in providing your service and dealing with your case.
  • To retain those communications to facilitate your case and cultivate our services.
  • for auditing, research and investigation to operate and develop our services

Representatives of Muslim Family Centre may contact you in relation to the services that you have purchased or in order to discuss related services which we believe are likely to be of interest to you. You will be under no obligation to proceed with any service that we may suggest.


Muslim Family Centre maintains a strict “no-spam” policy. Your email address will not be sold to a third party.

Because some communication with our clients is necessary to adequately provide our services, clients cannot opt-out of receiving administrative emails related to their matters.

Such email may include confirmation of a registration or purchase, account status emails, or communication during the process.

We may automatically add your email address to our mailing list to which we may send emails containing news, announcements, new feature information and other related information.

You can at any time unsubscribe to this mailing list by selecting the unsubscribe option within the email.

To withdraw your consent for any particular means of communication from us, please contact our team:

Telephone: 0207 1182 786

If you do choose to withdraw consent, we will hold your data on a suppression list to ensure you are not contacted again.

Use of third parties to communicate with you

We use third party tools to communicate with you. We have audited these services to ensure they are compliant with the GDPR.

The use of these third-party tools is to ensure that you can communicate with us quickly and easily. You may at any time indicate that you do not wish to be communicated with all or any of these tools.

The following tools are used by Muslim Family Centre to communicate and your use of them us subject to the individual services privacy policies and terms and conditions.

  • Zoom
  • Microsoft Teams
  • Google hangouts
  • Skype
  • WhatsApp
  • SMS
  • Email

Use of third parties to process sharia services

We may use third parties to fulfil your service and you irrevocably give us explicit consent to transfer your data to them in order for your service to be fulfilled.

We only use the services of providers vetted and contracted through service level agreements with Muslim Family, to provide third party delivery of some of our sharia services.

Muslim Family Centre will only share information about you that is necessary to fulfil your order and provide you with the service or related service.

In all the above situations, we ensure that we have a written contract in place with the organisation that includes data protection clauses to ensure that they do not use personal data for their own marketing purposes, and have security requirements in place to protect your personal data.

Requesting information, we hold about you

You can request the information we hold about you at any time by contacting our team. Please note it can take up to 30 days to receive this information.

Please contact our team:

Telephone: 0207 1182 786

How long we keep hold of your personal data

Your personal details and any documents relating to your service are held on our managed servers within our secure Case Manager system on databases within the UK.

Your details will be held on our servers for 5 years from the conclusion of your service. This is to ensure that if you require any data in relation to your case, we are able to access this for you. We will not use your data for any other purpose than to process your service.

How we keep your data safe and secure

All personal data is stored and processed in secure UK or EEA data centres. Staff access to personal data is highly restricted and we regularly review our security processes to ensure we are following best practices.

All security on our Websites is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions.

Our security measures include using industry leading antivirus, anti-spam and relevant firewalls to protect against any attacks which could compromise any data held within our network.

Databases servers, web servers and any other type of server software used in the organisation have to be up-to-date.

We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures against unauthorised access to systems where we store personal data.

This website

In general, you can visit this Site without telling us who you are or revealing any information about yourself. Our web server may collect the IP addresses, not the email addresses, of visitors. In addition, there are portions of this Site where we may need to collect personal information from you for a specific purpose, such as purchasing a service.

The information collected from you is stored in the form of cookies and may include your name, address, telephone, or email address.

You can find out more about cookies and how we use them below.

What are cookies?

Cookies are small text files stored by your browser. They help websites to remember information about their users. This information often helps the site perform useful functions such as remembering which items have been added to your shopping cart.

Cookies allow websites to remember your activity so they can recognise you when you use the site again in future and respond accordingly. This will mean you have a better, more personalised experience the next time you visit.

Cookies on our site are anonymous and do not contain any personal identifiable information.

Changing cookie preferences

You can update and change your cookie preferences at any time. To ensure you receive the best experience and using this Site in particular, we suggest you use the recommended settings.

You can also use your browser to disable cookies through your web browser preferences.

Types of cookie we use

There are several types of cookie that me may use on our websites and subdomains:

Session Cookies: We use these cookies to keep track of your orders in our shopping cart. We do not store credit card details in the cookies we create. You need to have cookies enabled to make purchases using our website.

Google Analytics: We may use this common cookie to collect anonymous information about how you use our website. This helps us improve your experience, for example, by helping us identify and resolve errors, and to determine relevant information to show you when you’re browsing.

Advertising or Targeting. We may collect cookies about how you use our website and social media sites to show you relevant advertisements and targeted content elsewhere on the internet such as on Facebook.  Each third-party website may use their own cookies.

Our websites and subdomains may contain embedded content from third-party websites such as YouTube, Twitter, Facebook, LinkedIn or Snapchat, and you may receive cookies delivered from these websites. Muslim Family Centre does not govern the publication of third-party cookies. To understand more about their cookies and privacy statements, please visit the relevant sites.

How to make a complaint

If you are unhappy about how we have processed your personal data or have a privacy concern, we want to know about it. To make a complaint or raise a concern please contact our team.

Please contact our team:

Telephone: 0207 1182 786

Please check this Privacy Policy periodically to inform yourself of any changes.

Request a call back.

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